Passkeys are a secure and convenient way to log into accounts without using passwords. Instead, they rely on cryptographic keys stored in a password manager or on the device. SafeInCloud supports Passkeys on Android, allowing users to easily create, store, and use them for logging into websites and apps. 

Issue: Passkey is not created or not working

• Check if the website supports Passkeys.
• Ensure SafeInCloud is updated to version 25.0.0 or later.
• Verify that your device is running Android 14 or later.
• Set SafeInCloud as the default autofill service in Android settings.

Issue: Unable to log in via QR Code

• Check the internet connection on both devices.
• Ensure the camera correctly scans the QR code.
• Try creating a new Passkey.

Issue: SafeInCloud does not suggest a Passkey for login

• Check Android autofill settings.
• Ensure the Passkey is saved in SafeInCloud.
  
• Ensure the Use for Autofill checkbox is on for particular Passkey card in SafeInCloud.
• Reset Preferred service for passwords, passkeys & autofill in device settings to None then back to SafeInCloud
• Restart the app or device.
  

 Still Need Help?

1. Send ticket to our support if none of the above solutions work with details of your device model and OS, application versions and description of the encountered issues, preferably with screenshots/videos.