[FAQ] License restoration issues

[FAQ] License restoration issues

To restore Safe license, go to Settings > Premium > Choose subscription > Restore Purchase and fill your email address linked to license. For details see articles for iOS and Android.

Family license management

Add all family members via Settings > Premium > Manage Family. Each family member on their device should fill the email address (Settings > Premium > Email address) you added in family management. For details see articles for iOS and Android. 

SafeInCloud 1

SafeInCloud 1 license is permanently linked to the account from which the app was bought. To restore it (e.g. after reinstalling or switching devices), ensure you are logged in the same app store account (Google Play Store, App Store, AppGallery, etc.) that was used to make the original purchase - then the app will recognize your existing license.

Troubleshooting

If activation or license restoration fails with a server error, try the following:
  1. Disable any custom/private DNS on your device
  2. Switch from Wi-Fi to mobile data
ℹ️ Some networks (especially business or filtered) may block connection. Switching to another unfiltered network or mobile data often resolves the issue.

If you still have difficulties with restoring your license, feel free to send email to our support team at support@safe-in-cloud.com with: 
  1. version of you app
  2. proof of purchase (e.g., GPA number for Google Play or a receipt from the App Store)
  3. screenshot of Premium section in app with filled email used to bind the license